Terms and Conditions

Last updated: May 13, 2026

Notice: This is a courtesy translation of the original Portuguese version. In the event of any discrepancy or ambiguity, the Portuguese version shall prevail.

Welcome to Raveki. By accessing or using the Raveki platform (“Service”), you agree to these Terms and Conditions (“Terms”). If you do not agree with these Terms, you should not use the Service.

1. About Raveki

Raveki is a marketing intelligence platform that connects your digital platforms, analyses data across multiple channels, and provides consolidated insights, alerts and AI-powered recommendations.

The Service is operated by Raveki (“we”, “us”, “our”). Legal entity information will be updated in these Terms once the incorporation process is completed.

2. Eligibility

To use Raveki, you must:

Be at least 18 years of age;
Have the legal capacity to enter into a binding agreement;
Provide truthful, complete and up-to-date information during registration.

3. Account Registration

To access the Service, you must create an account. You are responsible for:

Maintaining the confidentiality of your login credentials;
All activities that occur under your account;
Notifying us immediately if you suspect any unauthorised use.

We reserve the right to suspend or terminate accounts that violate these Terms or that remain inactive for an extended period.

4. Subscription

4.1. Paid Subscription

Access to the Service requires a paid subscription. Pricing and payment terms are displayed on the pricing page and confirmed at the time of subscription. Payment is collected when the subscription is activated.

4.2. Automatic Renewal

The subscription renews automatically at the end of each billing period at the then-current price, unless cancelled by the user before the end of the current period.

5. Founding Member

5.1. Status

Founding Member status is granted to the first 30 (thirty) subscribers who activate their subscription using the applicable promotional code. This is a launch offer, limited and non-renewable once all available spots are taken.

5.2. Benefit

A Founding Member receives a fixed €10 (ten euros) discount off the regular monthly price of the Service, applied to each billing cycle.

5.3. Duration

The benefit remains applied for as long as the subscription is active and uninterrupted.

5.4. Loss of Status

Founding Member status is permanently and irrevocably lost in the following situations:

Voluntary cancellation of the subscription, regardless of reason;
Payment failure not resolved within 30 (thirty) consecutive days.

Occasional payment failures resolved within 30 days do not result in loss of status.

5.5. Reactivation

Subscribers who have lost Founding Member status and wish to subscribe to the Service again will be treated as regular subscribers, at the then-current price, with no retroactive application of the benefit.

5.6. Personal Nature

Founding Member status is personal and non-transferable. It cannot be transferred between accounts, organisations or users.

6. Payments and Billing

Payments are processed through Stripe, a third-party payment service. By making a payment, you also accept the Stripe Terms of Service.
Prices are displayed in euros (€). VAT is added at the applicable rate, calculated according to the subscriber’s location and tax status.
Subscribers with a valid VAT identification number under the EU intra-community VAT regime may qualify for exemption, subject to automatic validation against the relevant tax authorities.
You are responsible for keeping your payment and tax information up to date.

7. Cancellation and Refunds

7.1. Cancellation

You may cancel your subscription at any time through your account settings. Upon cancellation:

The Service remains active until the end of the current billing period;
No further charges will be made after the current period;
You retain access to all features until the end of the paid period.

7.2. 30-Day Refund Guarantee

Within the first 30 (thirty) days following the start of your first paid subscription, you may request a full refund by emailing hello@raveki.com. No justification is required.

The refund will be processed within a maximum of 10 (ten) working days, through the same payment method used for the subscription. After the refund, access to the Service is terminated and Founding Member status, where applicable, is lost (see section 5.4).

7.3. No Refunds for Partial Periods

After the 30-day window described in section 7.2, no refunds are issued for partial periods of use or for subscriptions renewed automatically, except as required by applicable law.

7.4. Abusive Use of the Refund Guarantee

The refund guarantee is intended to protect users who, in good faith, believe the Service does not meet their expectations. Repeated or abusive use of this guarantee constitutes misuse and entitles us to:

From the 3rd (third) refund request associated with the same user, account, email or payment method onwards, refuse subsequent refund requests, without prejudice to consumer rights granted by applicable law.

You retain the right to subscribe and cancel freely — this clause applies exclusively to the processing of further refund requests under the voluntary guarantee set out in section 7.2.

8. Integrations and Third-Party Platform Access

8.1. Authorisation

To use the Service, you authorise Raveki to access your accounts on third-party platforms (such as Google Analytics, Google Ads, Meta, Instagram, among others) through secure authentication mechanisms (OAuth).

8.2. Read-Only Access

Raveki requests read-only permissions exclusively. We do not modify, delete or alter any data, campaigns or settings on your platforms.

8.3. Revocation and Disruption

You may revoke access to any integration at any time;
Third-party platforms may revoke or limit Raveki’s access for reasons beyond our control (such as API changes, quota limits, or changes in provider policies);
Raveki cannot be held responsible for the unavailability or limitation of data caused by third parties.

9. Artificial Intelligence

9.1. Nature of the Service

Raveki includes artificial intelligence features (“Raveki Intelligence”) that analyse your data and provide insights, alerts and suggestions.

9.2. Limitations

Content generated by artificial intelligence is provided “as-is”, without warranties of accuracy, completeness or fitness for any particular purpose. Specifically:

The AI may make mistakes or generate inaccurate information;
Analyses and recommendations are informational in nature and do not constitute professional advice (financial, legal, marketing or otherwise);
You are solely responsible for decisions made based on information provided by the Service;
Raveki makes its best effort to ensure the quality of analyses, but does not guarantee specific results.

9.3. Data and AI

Your data is not used to train general-purpose artificial intelligence models nor shared with other customers. The AI operates exclusively on each user’s individual data. This restriction covers data obtained from Meta platforms (Facebook and Instagram) and Google platforms (Analytics, Ads, Search Console and Business Profile).

10. Privacy and Data Protection

Raveki operates in compliance with the General Data Protection Regulation (GDPR). Data is stored on infrastructure located in the European Union.

10.2. Data Processing

Detailed information about the collection, processing, storage and sharing of personal data can be found in our Privacy Policy, which forms an integral part of these Terms.

10.3. Security

All communications are encrypted in transit (TLS/SSL);
Data is encrypted at rest;
We authenticate only through the official and secure methods of each provider;
We never store your login credentials for third-party platforms.

11. Intellectual Property

11.1. Raveki’s Ownership

All content, design, source code, trademarks and materials of the Service are the exclusive property of Raveki and are protected by applicable intellectual property laws.

11.2. Your Data

You retain all rights to your data. Raveki obtains only a limited licence to process such data for the sole purpose of providing the Service.

12. Limitation of Liability

To the maximum extent permitted by applicable law:

Raveki is provided “as is” and “as available”;
We do not guarantee that the Service will be uninterrupted, error-free or completely secure;
We are not liable for indirect, incidental, special, consequential or punitive damages;
Our total liability to you shall not exceed the amount paid by you in the 12 (twelve) months preceding the event giving rise to the claim;
We are not responsible for losses resulting from actions taken based on the Service’s analyses or recommendations.

13. Data Retention After Cancellation

After account cancellation or subscription termination:

Your operational data (integrations, analyses, history) will be deleted within 30 (thirty) days;
Billing and tax information will be retained for the legally required period;
You may request early deletion of your data, subject to legal retention obligations.

14. Modifications to Terms

We reserve the right to modify these Terms at any time. Changes will be communicated by email or through the Service at least 15 (fifteen) days in advance.

Continued use of the Service after the changes take effect constitutes acceptance of the new Terms. If you do not agree, you should stop using the Service and cancel your account.

15. Termination

15.1. By You

You may close your account at any time by cancelling your subscription and contacting us.

15.2. By Raveki

We reserve the right to suspend or terminate access to the Service, with or without prior notice, if:

You violate these Terms;
You use the Service in an abusive or fraudulent manner;
Required by applicable law or regulation.

16. Governing Law and Dispute Resolution

These Terms are governed by Portuguese law. Any dispute arising from or related to these Terms shall be submitted to the exclusive jurisdiction of the Portuguese courts.

17. General Provisions

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect;
Failure or delay in exercising any right under these Terms does not constitute a waiver thereof;
These Terms constitute the entire agreement between you and Raveki regarding the use of the Service.

18. Contact

For questions related to these Terms, you may contact us at:

Email: hello@raveki.com

These Terms and Conditions were originally written in Portuguese, which is the official and legally binding version. This English translation is provided for convenience only.